Returns & Exchanges
At EcoTools Beauty, we want you to be completely satisfied with your sustainable beauty purchases. If you are not happy with your order, we offer easy returns on all unused and unopened products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original eco-friendly packaging, ensuring all seals are intact to qualify for a full refund.
Label and Ship
Download and print your prepaid carbon-neutral shipping label, then drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing